Terms of Service

Important Notice Regarding AI Technology

Jeanie uses experimental artificial intelligence technology. Please be aware that:

• AI systems may make mistakes, provide incorrect information, or misunderstand context
• You should independently verify any important information provided by the Service
• Do not rely on the Service for critical decisions regarding health, finances, or legal matters
• The Service is designed to assist, not replace, human judgment

1. Acceptance of Terms

By using Jeanie, you confirm that you are at least 18 years old or have the consent of a parent or guardian, and that you agree to comply with these Terms and all applicable laws and regulations.

2. Description of Service

Jeanie is a phone-based AI personal assistant that allows you to:

• Set and manage reminders
• Access web-based information
• Engage in natural language conversations

How the Service Works:

• Call Routing: Calls are routed via Twilio to our LiveKit agent powered by OpenAI, hosted on the Hetzner Cloud
• Data Storage: Reminders and conversation transcripts are stored securely in Google Cloud Firestore

3. User Obligations

You agree to:

Provide Accurate Information:

Ensure all information you provide is accurate and up-to-date.

Use Responsibly:

Use the Service for lawful purposes only.

Respect Privacy:

Not share personal or sensitive information that you do not wish to be processed or stored.

Prohibited Uses:

Refrain from:

• Using the Service for any illegal or unauthorized purpose
• Attempting to interfere with the Service's operation or security
• Transmitting any viruses, malware, or harmful code

4. Intellectual Property Rights

Ownership:

All content, features, and functionality of the Service are owned by Jeanie or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

License:

Jeanie grants you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

5. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the Service, you consent to the processing of your data as described in the Privacy Policy.

6. Disclaimers

As-Is Basis:

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

No Warranty:

Jeanie disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantee:

We do not guarantee that the Service will be uninterrupted, secure, or error-free.

7. Limitation of Liability

To the maximum extent permitted by law, Jeanie and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from:

• Your access to or use of the Service
• Any conduct or content of any third party related to the Service
• Unauthorized access, use, or alteration of your transmissions or content

8. Modifications to the Service and Terms

Service Changes:

We reserve the right to modify or discontinue the Service at any time without notice.

Terms Updates:

We may update these Terms from time to time. The updated Terms will be posted on this page with the "Effective Date" updated accordingly. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

Contact Information

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Acknowledgment

By accessing or using Jeanie, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge the experimental nature of AI technology and accept the associated limitations and risks.