Jeanie AI Personal Assistant

("Jeanie," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our phone-based assistant service ("Service"), which allows you to set reminders, access web-based information, and engage in natural conversations.

1. Information We Collect

We collect and process the following types of personal data to provide and improve the Service:

User Identification:

Phone Number: Used to link your account and provide personalized service.

Reminder Data:

Reminder Details: Information you provide when setting reminders, such as reminder text, dates, and times.

Conversation Data:

Transcripts: Transcripts of your conversations with Jeanie are securely stored for the purposes of improving the Service and ensuring its accuracy.

Web Search Queries:

Search Details: The questions or search queries you make via the Service.

Metadata:

Interaction Data: Automatically generated information during interactions, such as timestamps and system logs.

2. How We Use Your Data

We process your personal data for the following purposes:

Service Provision:

To provide and manage the Jeanie AI Personal Assistant Service.

Reminder Management:

To deliver reminders and manage your requests effectively.

Query Response:

To respond to your queries and perform web searches on your behalf.

Service Improvement:

To improve and optimize the Service by analyzing conversation transcripts and user interactions.

Security:

To ensure the security and reliability of our system.

We do not use your data for marketing purposes or share it with unrelated third parties.

3. Legal Basis for Processing

We process your personal data based on:

Performance of a Contract:

Processing is necessary to provide the requested Service.

Legitimate Interests:

To improve the Service and ensure its security.

Consent:

For storing and analyzing conversation transcripts to enhance the Service.

4. How We Share Your Data

We do not sell, rent, or share your data with third parties, except as required to provide the Service or comply with legal obligations. Your data may be shared with:

Service Providers:

Twilio: For call routing services.

LiveKit and OpenAI: For real-time communication and natural language processing.

Firestore (Google Cloud Firestore): For secure storage of reminders and transcripts.

Hetzner Cloud: For hosting our servers and data.

Stripe: For processing payments and managing subscriptions.

Other Trusted Providers: Supporting services such as telephony, transcription, and text-to-speech.

Legal Authorities:

When required by law, court order, or to protect our legal rights.

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include:

Encryption:

Data is encrypted during storage and transmission.

Access Controls:

Strict access controls to personal data.

Security Audits:

Regular security assessments and updates to our systems.

Secure Hosting:

Data stored on trusted cloud platforms compliant with GDPR, including Hetzner Cloud and Firestore.

6. Data Retention

We retain your data only as long as necessary to provide and improve the Service or as required by law:

Reminder Data:

Retained until the reminder is triggered or you choose to delete it.

Conversation Transcripts:

Stored securely and used solely for improving the Service. These are retained for no longer than 90 days, unless explicitly required for ongoing service improvement.

Metadata and Logs:

Retained for 180 days to maintain system security and functionality.

Once your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Access:

Request a copy of your data.

Correction:

Update or correct inaccurate or incomplete data.

Deletion:

Request deletion of your data, subject to legal or contractual obligations.

Restriction:

Request limited processing of your data.

Portability:

Receive your data in a structured, machine-readable format.

Objection:

Object to the processing of your data under certain circumstances.

To exercise these rights, please contact us at finlay.schlieper@icloud.com.

8. Cookies and Tracking

As Jeanie is a phone-based service, we do not use cookies or web-based tracking technologies.

9. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Service or legal requirements. Updates will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Acknowledgment and Consent

By using Jeanie, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your data as described herein.